BUILDING QUALITY ORGANIZATIONS: PAPER PLANES, INC. ™ (Simulation)
A simulation, Paper Planes, Inc.? (PPI), will be utilized in exploring concepts basic to building quality organizations. The simulation focuses on issues of quality, change, customer satisfaction, response time, and team effectiveness. Participants will better understand the dynamics of effective teamwork; experience the significance of information sharing and communication in successful change efforts; the impact of participatory decision making on commitment, "buy-in", and morale; and will explore systems from structural and cultural perspectives.